These Terms of Use (the "Terms") are an agreement between you and Rally Opportunities LLC ("Rally", "we", "us"). They apply when you use the Rally app and related services (the "Service"). Please read them. By creating an account, or by continuing with Apple or Google, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use Rally.
Rally is a marketplace that connects people who need a job done ("customers") with local workers who can do it ("workers"). Rally is not the employer of any worker and does not perform, supervise or guarantee any work.
Workers are independent. A customer and a worker who agree on a job form their own agreement for that job. Rally provides the tools to post jobs, send requests, message, pay securely and leave reviews.
You must be at least 18 years old and able to enter a binding agreement to use Rally.
Give accurate information and keep it up to date. Keep your password private. You are responsible for what happens under your account. Tell us right away at the contact details below if you think someone else has used it.
One person, one account. Do not create accounts to get around a suspension, to review yourself, or to collect bonuses unfairly.
Customers describe the job, the price and the timing. Workers can send a request. The customer chooses whom to hire. Describe jobs honestly and completely, including anything unsafe or unusual about the work or place.
Workers: only request jobs you are qualified and able to do. If you are hired, show up as agreed, or cancel as early as you can and tell the customer.
Rally may remove a job, request, message or review that breaks these Terms or that we reasonably believe is unsafe, unlawful or misleading.
Payments are processed by Stripe. By paying or by receiving payouts you also agree to Stripe's terms. Workers must complete Stripe's identity setup before they can be paid.
When a customer hires a worker, the customer pays the job price plus a Rally service fee (currently 9.94% of the job price, shown before you pay). Rally does not process tips; any tip is cash handed over in person between the customer and the worker. The worker receives the full job price.
Rally holds the payment securely ("escrow") until the job is finished. After the worker marks the job complete, the customer can review the work and release payment. If the customer does not act, payment is released automatically 6 hours after the job is marked complete. If the customer reports a problem with the job before then, the automatic release is paused while Rally reviews the report. If Rally refunds a payment after reviewing a reported problem, the job price is returned to the customer and the Rally service fee is not refunded.
Cancellations and refunds: if a customer cancels before paying, nothing is charged. If a worker cancels a paid job before starting it, the customer is refunded in full, including the service fee, and the job reopens. A worker cannot start a job until the customer's payment is secured.
Problems and disputes: if you have a problem with a job or a payment, tell us through the app. We review reports and card disputes in good faith and may refund, release, pause or withhold funds where we reasonably think it is fair. Do not file a chargeback for a job without first contacting us.
Rally may change its fees for future jobs. The fee for a job is always shown before the customer pays.
Taxes: workers are responsible for reporting and paying their own taxes on what they earn. Rally and Stripe may collect tax information and provide tax forms where the law requires.
Rally may offer optional bonuses to workers. Bonuses are a promotion, not wages or a guarantee of earnings. Each bonus has rules shown in the app, such as a time window and goals for completed, paid jobs. You can be in one bonus at a time.
Bonuses are paid from a limited pool. Amounts depend on the pool and on how others do, and are not guaranteed. Bonuses are reviewed before they are paid.
We may change, pause or end bonuses at any time, and we may withhold or reverse a bonus if we reasonably believe it was earned through fraud, fake or self-arranged jobs, trading jobs between accounts, or any other abuse of these Terms.
Rally has zero tolerance for objectionable content and abusive behavior. You must not post, send or upload anything that:
Do not misuse the Service, probe or attack our systems, scrape data, or interfere with other people's use of Rally.
You own what you post, such as job descriptions, photos, messages, reviews and profile details. You give Rally a worldwide, non-exclusive, royalty-free license to host, display and use that content only to operate, secure and improve the Service.
Reviews must be honest and based on a real job. Rally may remove reviews that are fake, abusive or break these Terms.
You can report a user or a concern from a profile or from Profile, then Safety, and you can block a user. A blocked user cannot message you. Reports go to the Rally team, and we aim to review them promptly.
If you break these Terms, we may remove content, limit features, hold payouts that are the subject of a dispute, suspend or close your account, and where appropriate report conduct to the authorities.
Jobs usually take place at a customer's home or property. Use good judgment. Agree on details in the app's messages, tell someone where you are going, and leave if you feel unsafe. In an emergency call 911.
Rally does not run background checks on users. A "Verified" badge only means a worker's submitted license or certification documents were reviewed by us. It is not a background check, an endorsement or a guarantee of quality or safety.
If you allow it, the app uses your location to show how far away jobs are. The exact address of a job is shared only with the customer who posted it and the worker they hire.
We send notifications about requests, messages, payments and job reminders. You can switch job reminders off in Profile, then Notifications, and manage push notifications in your phone's settings. See the Privacy Policy for details.
Rally is provided "as is" and "as available". We do not promise that the Service will be uninterrupted or error-free, or that any job will be completed, completed well, or completed safely. Workers and customers are responsible for their own choices and for the work and conditions at the job.
To the fullest extent the law allows, we disclaim all warranties, whether express or implied.
To the fullest extent the law allows, Rally is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data or lost opportunities, or for the acts, work, or conduct of any user.
To the fullest extent the law allows, Rally's total liability to you for any claim about the Service is limited to the greater of the fees you paid to Rally in the 12 months before the claim or $100. Some places do not allow these limits, so they may not fully apply to you.
You agree to cover claims, losses and costs that arise from your breach of these Terms, your content, or your conduct toward other users, to the extent the law allows.
Disputes about the work itself are between the customer and the worker. We may help, but we are not required to resolve them and are not responsible for the outcome.
You can stop using Rally at any time, and you can delete your account from Profile, then Account, then Delete Account. Deleting your account removes your profile and associated data as described in the Privacy Policy, and cannot be undone. Money that is already held for a job in progress, or that is the subject of a dispute, is handled as described in these Terms.
We may suspend or close your account if you break these Terms or if we need to protect other users or Rally.
We may update these Terms. When we make an important change we will tell you in the app or by email. If you keep using Rally after a change takes effect, you agree to the updated Terms.
These Terms are governed by the laws of the state in which Rally Opportunities LLC is organized, without regard to its conflict-of-law rules. You agree to bring any claim against Rally in the courts located in that state, unless the law where you live requires otherwise.
Questions, reports or concerns: jclark@rallyopportunities.com or 620-393-0284.
See also the Rally Privacy Policy.